Problems accessing and using the NEW version of CustomerNet

The information here is provided as a checklist should you be experiencing problems getting to or logging on to the new version of CustomerNet which is now found at www.merloni.co.uk/customernet - note www.gda.uk.com/customernet should work also as you will automatically be directed through to the new site.

• If you can get the Logon Page up but the system does not recognise your user id or password then this is probably because the move to the new address has meant that your browser is unable to link the saved user information to the new site - please contact one of the people below who can re-issue your user information.
   
• If you are getting the message 'Due to essential maintenance, CustomerNet is currently unavailable' - this is caused due to the address you are using to access CustomerNet - please make sure that your shortcut or favorite links to www.gda.uk.com/customernet or www.merloni.co.uk/customernet and that there is nothing else after the word CustomerNet for example /home.html.
   
• If you can get to this site and yet you cannot get to CustomerNet please make sure that you have not got any 'pop-up stopper' software running on your pc. If you have and you have not added the new pop-up of www.merloni.co.uk/customernet then you will need to in order to get the logon page.
   
• If you can read this but the 'pop-up stopper' message immediately above is not thought to be a problem then you need to check the version of the browser you are using - it should be Internet Explorer 5.0 or above.

  To check this follow these steps;
   
  

  1. Click the Help option on the Internet Explorer menu bar which should be visible above
      
  2. Click on the About Internet Explorer option
      
  3. The version number will be displayed in the About Internet Explorer popup window that appears.
      
  4. Click the OK button to close the popup.

  To use the new version of CustomerNet your browser needs to support the latest security protection possible for Internet communications. Certain older versions of Microsoft's Internet Explorer (Versions 5.1 and earlier) do not support this.

  One solution is to install the latest version of Internet Explorer (Version 6) which you can download from Microsoft's site at www.microsoft.com/windows/ie/downloads/default.asp

  Alternatively, if you are running IE 5.0 or IE 5.1 you can download Microsoft's security patch that will upgrade your current version to work with this new security protection. This can be downloaded from Microsoft's site at www.microsoft.com/windows/ie/downloads/recommended/128bit/default.asp

  Or if you are running IE 5.5 installed on Windows 2000 you can download Microsoft's security patch for this that will upgrade your current version to work with this new security protection. This can be downloaded from Microsoft's site at www.microsoft.com/windows2000/downloads/recommended/encryption/

If after going through the above you are still experiencing problems then please contact one of the following:

Michael Swiffen
Email: michael.swiffen@indesit.com   Tel: 01733 556848

Robert Bailey
Email: robert.bailey@indesitcompany.com   Tel: 01733 451430